Terms & Conditions

Warranty Policy

Regulations:

Before buying any product from Tamanna mart, it is important to pay attention to the set of warranty policies mentioned below. The product warranty that comes with a purchase is basically a “Manufacturing Warranty”.

General Terms & Conditions of Manufacturing Company:

1. Only those products for which the warranty period has been declared in Tamanna mart bill/invoice will be covered under the warranty facility till the declared period.
2. We cannot specifically mention how much time is required to complete the repair for the product taken under warranty. It can take 4/5 days or more than 4/5 days to complete the repair process. The reason is we may have to import the required components.
3. In case of an irreparable product, it will be replaced by another product of the same model.
4. In case of unavailability of products of the same model, the product will be replaced by a product with an equal price from the same or a different brand available to Tamanna mart. In case of unavailability of the replacement-product an upgraded product can be offered to the customer and in that case, customer will pay the additional amount of money. No additional warranty will be ensured for the replacement product, warranty period will be counted from the date of purchase.
5. The customer will get a refund in case of irreparability and unavailability of products.
6. The warranty will not be valid for any damages caused by unwary usage, water, free fall, and fire. The warranty will not be valid if the customer opens and tries to open the product on his/her own.
7. The internal liquid damage or leakage of any product will not be covered by the warranty.
8. Incomplete product is not acceptable for a warranty claim.
9. Refill/usage of ink cartridges or toner cartridges not recommended by the manufacturer will void the warranty for Printers.
10. Fungus or rust on the mainboard, graphics card, and RAM will void the warranty for the particular part or device.
11. A monitor or display with one to three dots is ineligible for warranty claims. A customer can claim a warranty if there are four or more dots.
12. Any scratches on the monitor or display of any devices will void the warranty.
13. If the serial/sticker of the product is partially or completely removed or damaged, it will no longer be able to claim a warranty.
14. In case of damages to the mouse or keyboard purchased as Combo, the whole package with other accessories must be presented while claiming a warranty. One cannot claim a warranty for the keyboard or the mouse separately.
15. For those routers that come with multiple units/devices and accessories, the warranty must be claimed by submitting the router along with all those included items.
16. Power adapters, remotes, microphones, and cables provided with the printers, scanners, routers, switches, access points, TV cards, TV stick speakers, access control, security systems, and other similar products do not come with a warranty.